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IoT in healthcare and improving the patient experience

Kiosks and patient-friendly approaches to IoT in healthcare are means of improving the patient experience. Follow along as #chatHIT participants sound off.

Already widely used in manufacturing and infrastructure management, the Internet of Things (IoT) is evolving quickly into health IT, healthcare and hospital operations.

Indeed, IoT in its radio frequency identification incarnations has taken root in healthcare, tracking movement, storage and administration of medications, as well as for real-time location systems to monitor physician and nurse workflow processes.

But one of the biggest potential benefits of IoT in healthcare may be a IoT strategy that's already being employed in the retail industry: improving the customer experience. In this case, the customer is the patient.

In a recent tweet chat using the hashtag #chatHIT -- hosted by SearchHealthIT and informally moderated by Rasu Shrestha, M.D., chief innovation officer at the University of Pittsburgh Medical Center -- health IT experts and SearchHealthIT staffers bandied about ideas for IoT in improving the patient experience.

One such notion is automated kiosks that would quickly handle the chore of patient check-ins and start the process of guiding them through the hospital. Shrestha liked this idea for improving the patient experience and broadened it.

Bill Bunting, marketing executive at EMC and self-described "black sheep of health IT," concurred. Bunting argued that all mobile devices are essentially becoming part of IoT.

Meanwhile, Bernadatte Keefe, M.D., a health IT social media expert, floated a series of use cases for IoT technology in both patient satisfaction and delivering care. In fact, mobile devices are being widely used at the bedside and for remote patient monitoring.

Health IT advocates, such as Bunting and Keefe, tend to be passionate about their ideas. And medical IoT is no exception.

But beyond their passion for the subject, some of the tweet chat participants stressed that IoT in healthcare won't be effective without thoughtful design, analytics and other considerations that allow connected devices to work symbiotically within the larger health IT ecosystem. One participant, healthcare workflow blogger Charles Webster, M.D., commented on the usefulness of IoT in understanding patient-staff interaction and appended a graphic to one of his tweets showing analytics applied to patient tracking.

Bunting and others, while advocates of IoT in healthcare, also expressed some caution -- and patience -- about the pace of the technology's acceptance and refinement in health IT.

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How can IoT in healthcare improve the patient experience?
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It's great to see everyone so excited, but too many healthcare workers aren't taking advantage of the technology we have already. All the technology in the world doesn't help if people don't know how or don't want to use it.
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Sharon that is an excellent point. Although in the U.S., the government is involved in patient satisfaction, so in order for providers to be compliant they may have to use the technology whether they like it or not. 
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Does "patient experience" need improvement and in what aspects? No one talked about it. What is the a problem, really?
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I'd like to think that "patient experience" can be constantly improving, no?
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