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What does the future of mobility look like?

Predicting the technology of the future is difficult, if not impossible. As we look toward the next five years and what mobile technology might look like, we decided to ask 300 IT decision-makers of multinational enterprises what technology they think will be commonplace in their organizations in the year 2022. Below is a sneak peek of our findings.

Smartphones, laptops and tablets will remain staples within the enterprise — no surprises there. What is surprising is the variety of new devices mobility experts predict their companies will use moving forward. Machine-to-machine (M2M), virtual assistants, wearables, virtual reality headsets and automation are all expected to become popular workplace tools.

According to 57% of the surveyed decision-makers, each employee will also be aided by his own virtual assistant within the next five years. When asked about the most useful impact that artificial intelligence will have on their organization, the most compelling reason for implementing it is to assist workers to perform their jobs better — not to eliminate their jobs. In fact, decreasing the number of human workers required was the least impactful reason for implementing AI, ranking behind benefits like improving accuracy and eliminating errors or reducing the need for employees to do mundane tasks.

Just because 95% of IT decision-makers recognize the benefits of AI doesn’t mean that they’re rushing to implement AI technology. After all, there are often many obstacles to tackle when implementing any type of new technology. So, we asked survey respondents what barriers were holding them back from implementing AI and automated technology. Cost and security unknowns were at the top of the list, but not far behind were employee morale (knowing that employees would be concerned about job security) and training needs.

When it comes to implementing M2M and IoT, no single concern stood out — instead, the barriers seem to be program-specific. Some companies find this technology’s implementation process too complicated, while others find it too expensive. The number of devices seems to be an issue for other organizations — some find it difficult to track and secure so many devices. Some organizations are still skeptical of the return on investment they’ll see from M2M or IoT, and others are simply overwhelmed at the prospects and don’t even know where to begin.

If you’d like to learn more about how today’s IT decision-makers think about the future of IoT and mobile technology, click here to download our full report (note: registration required).

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